shipping, RETURNS & Exchanges
Dolluxe provides free shipping to the United Kingdom. Our products take 3-5 working days to process before shipment.
There may be customs duties depending on your country's customs policy.
Your tracking number will be provided via email when your order has been shipped.
A signature will be provided.
Free UK delivery (tracked & signed) 3-5 working days
Standard delivery (tracked & signed) 3-5 working days £15
Standard delivery (tracked & signed) 5-7 working days £35
Africa & rest of the world
Standard delivery (tracked & signed) 5-7 days £29
Taxes & Duties
Dolluxe hair is not responsible for import duties. Any orders that are returned due to unpaid duties will not be refunded.
RETURNS & EXCHANGE POLICY
At Dolluxe, our customers' satisfaction is our main priority. Our team consistently inspects the quality and security of our products before shipping. If you are not satisfied with the products you receive, don’t worry! Contact our team and one of our members will assist you ASAP.
- All returns and exchanges must be approved by one of our members, items returned without approval will not be accepted.
- All products must be returned within 14 days after you receive your order, to be eligible for a refund or exchange.
- Products must be unused, unwashed and with all the original packaging and labels.
- Dolluxe is not responsible for returned items/exchange shipping fees. The return address will be provided via email if your request is approved.
- Refunds will only be accepted on damaged items.