shipping, RETURNS & Exchanges

Shipping

Dolluxe provides free shipping to the United Kingdom. Our products take 3-5 working days to process before shipment.   

  • There may be customs duties depending on your country's customs policy.   

  • Your tracking number will be provided via email when your order has been shipped.   

  • A signature will be provided.

United Kingdom

Free UK delivery (tracked & signed) 3-5 working days 

Europe

Standard delivery (tracked & signed) 3-5 working days £15

United States 

Standard delivery (tracked & signed) 5-7 working days £35

Africa & rest of the world

Standard delivery (tracked & signed) 5-7 days £29

Taxes & Duties

Dolluxe hair is not responsible for import duties. Any orders that are returned due to unpaid duties will not be refunded.

RETURNS & EXCHANGE POLICY

At Dolluxe, our customers' satisfaction is our main priority. Our team consistently inspects the quality and security of our products before shipping. If you are not satisfied with the products you receive, don’t worry! Contact our team and one of our members will assist you ASAP.

- All returns and exchanges must be approved by one of our members, items returned without approval will not be accepted.   

- All products must be returned within 14 days after you receive your order, to be eligible for a refund or exchange.   

- Products must be unused, unwashed and with all the original packaging and labels.

 

- Dolluxe is not responsible for returned items/exchange shipping fees. The return address will be provided via email if your request is approved.   

- Refunds will only be accepted on damaged items.